Terms & Conditions

1. Who we are

Ask My Agent is a service of Breadslice Pte. Ltd., a company incorporated in Singapore. In these terms “we”, “us” and “our” mean Breadslice Pte. Ltd., and “you” means the person or organisation engaging us.

Breadslice Pte. Ltd. is your contracting counterparty for everything described here, regardless of which of our people or partners performs a particular piece of the work.

2. What the service is — and what it is not

We set up, configure and support a personal AI agent that runs on accounts you own with third-party platforms, typically Google Cloud, Cloudflare, Telegram and an AI model provider. We are a setup and support business.

We are not a hosting provider and we do not operate a platform that your agent runs on. There is no Ask My Agent server that your agent depends on: once installed, the agent runs in your own accounts, under your own billing relationships with those platforms, and it continues to run whether or not you have any ongoing relationship with us.

Because of this, we cannot switch your agent off, and nothing of yours is switched off if we stop trading.

3. Your accounts, and your responsibility for what runs on them

You own and control the accounts the software is installed into. You are responsible for those accounts: for keeping their credentials secure, for managing who has access, for the payment methods attached to them, and for complying with each platform's own terms of service.

You are responsible for the software deployed on your accounts once it is deployed there, including its continued operation, its costs, its configuration, and the consequences of running it. This includes software we install, configure or modify for you at your request. We will tell you what we are installing and why, but the deployment lives in your environment and under your control, not ours.

You are responsible for the information you give the agent — your rates, policies, schedule, background and anything else — and for the accuracy of it. What the agent tells people is drawn from what you taught it.

4. Access during setup and support

To perform setup or support we will ask you to grant access to specific accounts, in the same way you might add a collaborator to a Google Drive file or an assistant to an ad account. You choose what to grant and you may revoke it at any time, including as soon as a piece of work is finished.

We will use that access only to perform the work you have asked for. Keeping your access lists tidy — including removing us when we are done — remains your responsibility, and we encourage it.

5. Who performs the work

Some parts of the service — including engineering, setup, configuration and support — are performed by partner entities, affiliates and contractors engaged by us, including entities located in Vietnam.

We remain responsible to you for the service under these terms. Where those partners handle personal data, they do so on our instructions and under obligations of confidentiality; see our Privacy Policy for details.

6. Fees, third-party costs and payment

Setup is charged as a one-time fee, not a subscription. Follow-up support is charged on the meter at the rates published on our pricing page and billed in the increments stated there.

Costs charged by third-party platforms — for example your usage of Google Cloud, Cloudflare, a domain registrar, or an AI model provider such as OpenAI — are separate from our fees. Where such usage is not covered by a platform's free tier, you pay that platform directly using your own payment method. We do not resell that usage and we do not add a margin to it.

You are responsible for monitoring the usage and spend on your own accounts, including any spending limits or alerts you wish to set.

7. AI output and accuracy

Your agent is powered by AI and can produce answers that are wrong, incomplete, or inappropriate to the situation, including in ways that are hard to predict. This is a characteristic of the technology and not a defect we can fully eliminate.

You are responsible for what your agent says to people on your behalf, for reviewing its behaviour, and for keeping the information behind it accurate and complete. We recommend displaying a disclaimer on your agent links making clear that people are talking to an AI which can make mistakes.

We do not warrant that any answer produced by your agent is accurate, complete, or fit for a particular purpose, and we do not warrant any particular commercial outcome from using it.

8. Availability and third-party changes

The service depends on third-party platforms that we do not control. Those platforms may change their interfaces, pricing, free tiers, model availability or policies at any time, which can cause parts of your agent to stop working or to cost more than before.

Free usage tiers offered by model providers are set by those providers and may be reduced, exhausted or withdrawn. If a daily free allowance runs out, your agent may stop responding until it resets or until you enable paid usage.

We do not guarantee uptime or uninterrupted operation. Where something breaks because a platform changed, we can help fix it as part of our support service.

9. Acceptable use

You agree not to use the service, or to configure an agent, for any unlawful, harmful, deceptive, harassing or abusive purpose, or in a way that infringes anyone's rights or breaches a third-party platform's terms.

You must not present your agent in a way designed to deceive people into believing they are speaking with a human when they ask, or use it to impersonate another person or organisation without authorisation.

We may decline or discontinue work that we reasonably believe breaches this section.

10. Intellectual property

The knowledge you author, the content you supply, your domain, and the conversations your agent has are yours. We claim no ownership of them.

The tooling, templates, configurations, prompts and know-how we use to deliver the service remain ours, including the software we install into your accounts and any modifications or customisations we make to it for you. Your right to keep using that software is set out in section 11.

11. Your licence to the installed software

The software we install into your accounts, including any modifications or customisations we make to it for you, is licensed to you, not sold. We grant you a lifetime, individual licence to run, use and modify that software for the operation of your own deployment. The licence is perpetual and non-exclusive, carries no ongoing licence fee, and survives the end of any engagement with us: it does not expire, and we do not revoke it for software already deployed.

The licence is personal to you and attaches to the Google account used when your system is first set up. It covers deployments made under that account and does not transfer to another person or organisation, including through a sale or handover of the account itself. If you need the licence re-associated with a different Google account of yours — for example because you are migrating accounts — contact us and we will move it.

Because the software is deployed into accounts you control, whatever we deploy is there for you to inspect. Some of it is readable source; some of it is compiled, bundled or otherwise built output produced from source that is not itself deployed. We do not undertake to deploy, disclose or otherwise make available the source for everything that runs in your accounts, and you should not assume that all of it will be readable. This is not an open-source licence, and we do not describe it as “source-available”.

Your licence applies to the software in whatever form it is deployed. You may read, modify and run what is deployed for the operation of your own deployment, and people you authorise (such as a helper or a trusted AI agent) may do so on your behalf. You may not redistribute, publish or sublicense the software, and you may not install it, or copies or derivatives of it, into accounts other than your own — including as a product or service offered to others.

Nothing in this section limits your ownership of the things that are yours under section 10: your content, your domain, your agents' knowledge and conversations, and the configurations you author yourself.

12. Limitation of liability

Nothing in these terms limits liability that cannot be limited under Singapore law, including liability for fraud or for death or personal injury caused by negligence.

Subject to that, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, business or data, however arising.

Subject to that, our total aggregate liability arising out of or in connection with the service is limited to the total fees you have paid us in the twelve months preceding the event giving rise to the claim.

We are not liable for charges you incur with third-party platforms, for the acts or omissions of those platforms, or for loss arising from your agent's answers or from the operation of software deployed on your own accounts.

13. Term, termination and what happens after

You may stop using the service at any time, and may revoke our access to your accounts at any time. We may end an engagement on reasonable notice, or immediately where section 9 is breached.

Because your agent runs on your own accounts, ending an engagement with us does not switch it off. It keeps running, and remains your responsibility, until you change or remove it yourself.

14. Changes to these terms

We may update these terms from time to time. The date at the top of this page reflects the current version, and the version in force when you engage us is the one that applies to that engagement.

15. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or the service, are governed by the laws of Singapore.

The courts of Singapore have exclusive jurisdiction over any such dispute or claim.

16. Contact

Breadslice Pte. Ltd., Singapore. Questions about these terms can be sent to hello@askmyagent.love.